What goes on a towing service agreement
Garages, dealers and fleets are the accounts that keep a truck busy between calls, and what they are buying is a rate they can plan around and a number that answers at four in the morning. The agreement fixes both, which is more than most towing customers ever get.
- Who is covered: the garage, the dealership or the fleet, and which vehicles
- The rate for a standard tow, and what counts as standard
- Mileage, and whether it is included up to a radius
- Response time, and whether it differs out of hours
- After-hours, weekend and holiday rates, fixed for the term
- Storage, if vehicles are coming to your yard
- Billing monthly in arrears, the term, and the notice
The sample line items and example prices this sheet opens with are on the towing invoice template — the same table, which is about the trade rather than about this paper, so it lives in one place rather than on all six.
What you get
A PDF, and a link your customer can open in any browser. Word and Excel versions are not available yet — if a spreadsheet is what you need, this is not yet the tool for it, and saying so is cheaper for both of us than you finding out after typing everything in.
Pick how it looks
Six looks, from a plain classic sheet through a bold top band to a shop ticket, and your initials go on automatically until you upload a logo. See all six.
How to send it
Most customers want the paper on their phone, so the service agreement goes out by WhatsApp, text or email, or as a link that needs no app and no account on their side. Or download the PDF to print it or keep it for your own records.
Questions
What does a garage actually want from a towing agreement?
To stop thinking about it. A garage with a customer’s car stuck somewhere wants one number, a known price and a truck that turns up; the rate matters far less than the certainty. Fix the response time and you have the account.
Should mileage be included or charged?
Include it to a stated radius and charge beyond it. That makes the common job a single simple number, which is what the account wants, while protecting you on the long one. A pure per-mile rate on an account turns every short tow into a negotiation.