What goes on a plumbing service agreement
Landlord work is where plumbing becomes predictable. An annual safety check per property is a known visit at a known price, and the agreement around it is mostly about volume and response: how many properties, how fast you come out between checks, and what you charge when you do.
- The properties covered, by address, and how one is added or removed
- What the annual visit includes, and what certificate it produces
- When in the year it happens, and who arranges access with the tenant
- The call-out rate between visits, fixed for the term
- Response times, and whether an out-of-hours number is part of it
- What is excluded — anything that is a renewal rather than a repair
- Billing: per property per year or monthly, and the notice to end it
The sample line items and example prices this sheet opens with are on the plumbing invoice template — the same table, which is about the trade rather than about this paper, so it lives in one place rather than on all six.
What you get
A PDF, and a link your customer can open in any browser. Word and Excel versions are not available yet — if a spreadsheet is what you need, this is not yet the tool for it, and saying so is cheaper for both of us than you finding out after typing everything in.
Pick how it looks
Six looks, from a plain classic sheet through a bold top band to a shop ticket, and your initials go on automatically until you upload a logo. See all six.
How to send it
Most customers want the paper on their phone, so the service agreement goes out by WhatsApp, text or email, or as a link that needs no app and no account on their side. Or download the PDF to print it or keep it for your own records.
Questions
Should the call-out rate be fixed for the term?
Yes, and it is usually the main thing the landlord is buying. They can get a cheaper one-off call anywhere; what they cannot get is knowing what next winter’s burst pipe will cost. Fix the rate, and say what counts as out of hours.
Who arranges access to the tenants?
Say so in writing, because this is where these agreements fail. If it is you, build the admin into the price — chasing three tenants for one appointment is half an hour every time. If it is the agent, put in a line about wasted visits or you will absorb them.